Shipping Information

At Deals Pristine Chic Store, we strive to provide a seamless shopping experience from start to finish. Here’s everything you need to know about our shipping process:

  • Order Processing Time: 1-2 business days
  • Standard Shipping: Delivered within 10-15 business days via DHL or FedEx. Shipping fee: £12.95.
  • Free Shipping: Available for orders over £50, delivered within 15-25 business days via EMS.

Please note that delivery times may vary depending on your location and any customs delays.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a hassle-free returns and exchanges policy. Please review the following details carefully:

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must be:

  • Unused and in the same condition as received
  • In its original packaging with all tags and labels attached
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items

Based on our product offerings, the following items are non-returnable:

  • Clearance items (marked as “Clearance” or “Women’s Clearance”)
  • Knitwear (due to the nature of the fabric and potential for stretching or damage)

Returns & Exchanges Process

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Include your order number and reason for the return or exchange.
  2. Receive Instructions: Our team will provide detailed instructions, including the return address and any necessary forms.
  3. Pack and Ship: Securely pack the item in its original packaging and ship it to the provided address using a trackable method.
  4. Confirmation: Once we receive and inspect the item, we will notify you of the approval or rejection of your return or exchange.

Refund Process

If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Exchange Process

For exchanges, we will ship the new item to you once the returned item is received and inspected. Exchanges are subject to product availability.

Return & Exchange Request Template

Subject: Return/Exchange Request - Order #12345

Dear Deals Pristine Chic Store Team,

I would like to request a [return/exchange] for my recent order (#12345). Below are the details:

Order Number: 12345
Item(s) to Return/Exchange: [List the item(s) and their details]
Reason for Return/Exchange: [Provide a brief explanation]

Please provide me with the necessary instructions to proceed with the return/exchange.

Thank you,
[Your Full Name]
[Your Contact Information]

Contact Us

If you have any questions about our shipping or returns policy, please contact us at [email protected]. Our customer support team is available Monday to Friday, from 9 AM to 5 PM GMT, and we aim to respond to all inquiries within 24 hours.

Thank you for shopping with Deals Pristine Chic Store. We appreciate your business and are committed to providing you with a seamless shopping experience!