At Deals Pristine Chic Store, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free returns and exchanges policy. Please read the following information carefully to understand our process.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also have the receipt or proof of purchase.
Non-Returnable Items
Based on our website menu and product offerings, the following items are non-returnable:
- Clearance items (marked as “Clearance” or “Women’s Clearance”)
- Knitwear (due to the nature of the fabric and potential for stretching or damage)
Returns & Exchanges Process
- Contact Us: To initiate a return or exchange, please contact our customer service team at [email protected] within 15 days of receiving your order. Include your order number and the reason for the return or exchange.
- Receive Instructions: Our team will provide you with detailed instructions on how to return your item, including the return address and any necessary forms.
- Pack and Ship: Pack your item securely in its original packaging and include all original tags and labels. Ship the item to the provided address using a trackable shipping method.
- Confirmation: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are requesting an exchange, we will ship the new item to you once the returned item is received and inspected. Please note that exchanges are subject to product availability.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Dear Deals Pristine Chic Store Team,
I would like to request a [return/exchange] for my recent order (#12345). Below are the details:
- Order Number: 12345
- Item(s) to Return/Exchange: [List the item(s) and their details]
- Reason for Return/Exchange: [Provide a brief explanation]
Please provide me with the necessary instructions to proceed with the return/exchange.
Thank you,
[Your Full Name] [Your Contact Information]Contact Us
If you have any questions about our returns and exchanges policy, please do not hesitate to contact us at [email protected]. Our customer support team is available Monday to Friday, from 9 AM to 5 PM GMT, and we aim to respond to all inquiries within 24 hours.
Thank you for shopping with Deals Pristine Chic Store. We appreciate your business and are committed to providing you with a seamless shopping experience!