Product Questions
What types of products does Deals Pristine Chic Store offer?
We specialize in stylish clothing for women, girls, and kids, including dresses, skirts, knitwear, and more. We also offer clearance items at discounted prices.
Are the products available in different sizes?
Yes, our products come in a variety of sizes to cater to different body types. Please refer to the size chart available on each product page for accurate measurements.
Do you offer plus-size clothing?
Currently, our collection focuses on standard sizes. However, we are continuously expanding our range to include more inclusive sizing options.
Returns & Exchanges
What is your returns policy?
We offer a hassle-free returns policy. If you are not satisfied with your purchase, you can return it within 15 days of receiving your order. The item must be in its original condition and packaging.
How do I initiate a return?
To initiate a return, please contact our customer support team at [email protected] with your order details. We will provide you with the necessary instructions and a return label if applicable.
When will I receive my refund?
Once we receive and inspect the returned item, your refund will be processed within 5-7 business days. The refund will be credited to your original payment method.
Account & Payment
How do I create an account?
You can create an account by clicking on the “Sign Up” button on our website. Fill in the required details, and you’ll be able to track your orders, save your preferences, and enjoy a faster checkout experience.
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient payments.
Is my payment information secure?
Yes, we use advanced encryption technologies to ensure that your payment information is secure and protected.
Shipping & Delivery
What are your shipping options?
We offer two shipping options: Standard Shipping via DHL or FedEx, which costs £12.95 and delivers within 10-15 business days, and Free Shipping via EMS for orders over £50, which delivers within 15-25 business days.
Do you ship internationally?
Yes, we offer global shipping, excluding Asia and some remote areas due to logistical constraints. Please contact us if you are unsure about delivery to your location.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with tracking information. You can use this to monitor the progress of your delivery.
Customer Support
How can I contact customer support?
You can reach our customer support team at [email protected]. We are here to assist you with any questions or concerns regarding your order.
What are your customer support hours?
Our customer support team is available Monday to Friday, from 9 AM to 5 PM GMT. We aim to respond to all inquiries within 24 hours.
Thank you for choosing Deals Pristine Chic Store. We are committed to providing you with a seamless shopping experience and stylish fashion essentials!